Frequently Asked Questions

• Avoid getting them wet for the first 12-24 hours

• Use oil-free makeup remover and cleansers

• Gently brush them daily with a clean spoolie brush

• Sleep on your back or use a silk pillowcase

• Avoid rubbing or pulling on the extensions

• Oil-based makeup removers and cleansers

• Waterproof mascara (though mascara isn't usually needed)

• Eyelash curlers

• Steam rooms and saunas for the first 48 hours

• Glycol-based products around the eye area

• Every 2-3 weeks for optimal fullness

• Every 3-4 weeks for maintenance

• Depends on your natural lash growth cycle

• More frequent fills needed if you're hard on your lashes

• Regular fills help maintain the health of your natural lashes

9D or Mega Volume eyelash extensions are a high-density lash technique where multiple ultra-fine lashes (usually 6–16 or more) are fanned out and applied to a single natural lash, creating a very full, fluffy, and dramatic look.

• 9D: One fan contains about 9 ultra-fine lash extensions

• Mega Volume: Even fuller than regular volume lashes, using more and finer lashes for maximum density

Features:

• Very dense and fluffy (feather-like effect)

• Darker and more noticeable appearance

• Ideal for those who prefer a bold or dramatic makeup look

· Clean your face and the eye area properly with an oil-free makeup remover.

· Use lash shampoo or baby shampoo or oil free foaming face cleanser and work it gently into your lashes and over your eyelids.

· Use  up-and-down motion so you don’t tug at your eyelashes and concentrate on the lash line as this is where dirt and bacteria can build up.

· Rinse with cold water.

· It’s best to let them dry naturally 

· Comb your eyelash extensions out with a clean mascara brush.

 notes：If you have oily eyelids, you should clean your lash extensions daily. The same applies to individuals who wear eye make up, Clean your lashes twice or three times a week if you don't have such issues.

Before you come for your next infill, make sure your lashes are clean and free of makeup. Avoid using oil-based products, and do not wear eye makeup on the day of your appointment to ensure the best results.

Eyelash extensions typically last 2 to 6 weeks, depending on several factors.

• Natural lash cycle: Your natural eyelashes shed every 2–3 weeks, so extensions fall out with them.

• Type of extensions & glue: Higher-quality materials and professional application last longer.

• Aftercare: Avoiding oil-based products, excessive rubbing, and water exposure in the first 24–48 hours helps extend their life.

• Maintenance: Most people get refills every 2–3 weeks to keep them looking full.

Generally, eyelash extensions are considered safe as long as they are applied by a trained professional using high-quality products. However, there are some potential risks to be aware of.

Possible risks include:

• Allergic reactions: Some people may be sensitive or allergic to ingredients in the lash adhesive.

• Eye irritation or infection: Poor hygiene or improper aftercare can lead to discomfort or infection.

• Damage to natural lashes: Extensions that are too heavy or incorrectly applied may weaken or cause natural lashes to fall out.

How to reduce the risks:

• Choose an experienced and reputable lash technician

• Make sure safe, high-quality products are used

• Follow proper aftercare instructions

• If you experience redness, pain, or severe discomfort, remove the extensions and consult a professional promptly

Overall, with proper application and care, lash extensions are safe for most people.

• Yes, but use oil-free products only

• Avoid waterproof mascara

• Use gentle, oil-free makeup remover

• Apply eyeshadow and eyeliner carefully

• Clean extensions daily to prevent buildup

* If you experience intense itching and or red/swollen eyelids in the first few days after the application. This could be an allergic reaction. Unfortunately, these are largely unavoidable - but luckily they are rare, and can be treated. Please contact us if you are worried.

* Excessive shedding of extensions off the natural lashes in the first few days. This is uncommon - but please contact us if you feel they are shedding rapidly within the first 3 days of application so we can troubleshoot and/or assess your lashes.

* If (after wearing extensions for a while) you find your eyes sometimes feel gritty and sandy

- this can mean that you really need to clean your lashes more frequently/properly. Your technician can assess your lash line and give advice on the best way to clean your lashes.

• One extension applied to one natural lash

• Natural, subtle enhancement

• Best for those with naturally full lashes

• Longer lasting due to less weight

• Perfect for everyday wear

• Multiple ultra-fine extensions per natural lash

• Creates dramatic, full look

• Uses 2-6 extensions per natural lash

• Ideal for sparse or thin natural lashes

• Requires more maintenance

• Combination of Classic and Volume techniques

• Mix of single and multiple extensions

• Creates textured, dimensional look

• Best of both natural and dramatic styles

• Suitable for most eye shapes and lash types